Introduction
Modern Pantry is committed to protecting your privacy and ensuring the security of your personal information. Modern Pantry operates as a brand division of Stryker Retail, a trusted South African company, ensuring professional handling of all customer data and adherence to applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, shop online, or interact with us. By using our website or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use Modern Pantry services:
- Personal Information: Name, email address, phone number, billing and shipping addresses, payment details.
- Account Information: Login credentials and order history when you create an account.
- Device & Usage Information: IP address, browser type, device type, operating system, pages visited, and time spent on the site.
- Communication Data: Any emails, messages, or chat interactions you have with our support team.
All information collected is handled securely under the Stryker Retail framework to maintain your privacy and trust.
2. How We Use Your Information
We use the collected information to:
- Process and manage orders efficiently.
- Communicate with you regarding your orders, updates, promotions, and important announcements.
- Improve our website, products, and services based on your interactions and feedback.
- Ensure a safe and secure shopping experience.
- Comply with legal obligations and enforce our terms and conditions.
3. Payment Information
Modern Pantry accepts payments via Payfast, Paystack, iKhokha, Ozow, and EFT. All payment transactions are processed through secure gateways and encrypted to protect your financial information. Modern Pantry, as a brand division of Stryker Retail, does not store full payment card details on its servers.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We may share information with:
- Trusted courier services for delivery purposes.
- Payment processors to complete transactions.
- Legal authorities when required by law.
- IT service providers for website maintenance and security.
All partners are carefully selected and operate under strict confidentiality standards.
5. Cookies & Tracking Technologies
Modern Pantry uses cookies and similar technologies to:
- Improve site functionality and user experience.
- Analyze website traffic and performance.
- Personalize content and offers based on your preferences.
You can manage or disable cookies in your browser settings, but this may affect website functionality.
6. Data Security
We take data security seriously. Measures include:
- Encryption of sensitive data during transmission.
- Secure storage of personal information.
- Limited access to data by authorized personnel only.
- Regular monitoring and auditing of security systems.
As a brand division of Stryker Retail, Modern Pantry follows corporate-grade data protection protocols to ensure the highest standard of safety.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct or update your personal data.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of marketing communications.
For assistance, contact our support team via email or WhatsApp.
8. Children’s Privacy
Modern Pantry does not knowingly collect personal information from children under 13 years old. If we become aware of any such data, we will take immediate steps to delete it.
9. Changes to Privacy Policy
Modern Pantry may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of these updates.
10. Contact Us
For questions, concerns, or requests regarding your privacy, please contact us:
- Email: support@modernpantry.co.za
- WhatsApp: WhatsApp link Coming soon
- Phone: coming soon
Modern Pantry is operated as a brand division of Stryker Retail, ensuring your data is managed with the highest standards of security and professionalism.
11. Commitment to Trust
At Modern Pantry, your privacy and trust are our top priorities. By shopping with us, you can feel confident that your information is safe, your payments are secure, and your orders are handled professionally by the Stryker Retail Delivery Team where applicable.